How can I get verified

Why Verification Matters

Verification is the bedrock of a safe and trustworthy community. By confirming that profiles belong to real people, we protect both providers and clients from fraud and misuse.

🛑 UK Legal Requirement: New UK laws mandate that we must verify the identity of all service providers before their profiles can be made public. This ensures our full compliance with legal standards while protecting everyone on our platform.

🔒 Privacy & Data Handling (Your Security is Our Priority)

We take your privacy and the security of your documents extremely seriously:

Human Review: All verification is done manually by our trained in-house team.We never use automated third-party services.
Data Usage: Your documents are securely stored and only used for the purpose of identity verification and legal compliance.
No Sharing: We do not share your information with any third parties or other users.

What We Check: Required Documents

To verify your identity, we require the following documents:

Primary ID: A clear photo of a valid government-issued ID (e.g., passport, driving licence, or national ID card).
Matching Selfie: A recent, clear photo of your face that matches the person in your Primary ID.
Proof of Life Selfie: A selfie holding a unique code that we provide to you during the upload process. This confirms the images are live and recent.
Supporting Documents: (Optional) Sometimes, we may request additional proof (like proof of address) if your ID details are unclear or mismatched.

Make sure all images are clear, well-lit, and all details are visible. Blurry or cropped images will cause delays.

How Verification Works

We believe in thoroughness over speed, so we carry out manual checks on every request—meaning a real member of our in-house team carefully reviews your information.

Timeframe: Verification requests are usually completed within 24 hours.
Updates: You’ll receive a notification once your verification is approved or if we require more details.
While You Wait: You can continue building your profile and exploring the platform, but your profile will remain private until verification is complete.

What if my verification is rejected?

If your verification is not approved, you will receive a notification explaining the precise reason.

You can resubmit your verification immediately after correcting any issues or providing additional information.
There is no limit to the number of times you can reapply.
Tip: Make sure to carefully follow the instructions and upload clear, valid documents to avoid further delays.

Tips for a Smooth Verification

Upload clear, legible photos of your ID with no glare or obstructions.
Make sure your selfie is well-lit and clearly matches the ID photo.
Take the selfie-with-code carefully so the unique code is visible and easy to read.
Double-check that your personal details (name, date of birth) are entered exactly as shown on your ID.