Uploading images and videos
Uploading media
Section titled “Uploading media”You can upload images and videos to your profile to showcase your services.
- Supported formats: JPG, PNG
- Files are stored securely and only visible to clients once approved.
Manual review process
Section titled “Manual review process”Every image manually reviewed by our moderation team.
- We compare uploaded images against your identity verification photo to ensure the profile belongs to you.
- Reviews usually take a few hours, but in some cases it may take longer (especially during busy periods).
- Please be patient. You’ll receive a notification if it’s rejected.
Reasons media may be rejected
Section titled “Reasons media may be rejected”Your upload may be declined if:
- Mismatch with ID → the person in the image/video is clearly not the same as the verified ID photo.
- Other people appear → group shots, friends, or anyone else visible in the image.
- Nudity in avatar → your avatar/profile picture must not contain nudity.
- Poor quality → images that are too dark, blurry, or heavily edited.
- Inappropriate content → anything that violates our provider policies or content guidelines.
- Watermarks → Images or videos contain excessive, distracting, or unauthorized watermarks.
Tips for approval
Section titled “Tips for approval”- Use clear, well-lit photos of yourself that match your ID.
- Keep your avatar professional. no nudity, filters, or text overlays.
- Make sure your images are recent and represent you accurately.
Examples: before & after
Section titled “Examples: before & after”Here’s a quick guide to what works (✅) and what doesn’t (❌):
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✅ Approved avatar: A recent, clear headshot of you, in good lighting, with no nudity.
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❌ Rejected avatar: A heavily filtered selfie, someone else’s image, or nudity.
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✅ Approved gallery photo: A professional-style shot of you alone, consistent with your ID.
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❌ Rejected gallery photo: Group pictures, stock images, or photos where your face is completely hidden.
Supported formats & sizes
Section titled “Supported formats & sizes”We accept the following image formats:
- .JPG / .JPEG
- .PNG
- .WEBP
Image size guidelines:
Section titled “Image size guidelines:”- Maximum file size: 20MB
- Recommended dimensions: at least 800x800 pixels
- Square or portrait orientation is preferred for profile images
Larger or higher-resolution images will be automatically resized for performance and consistency across devices.
Key points to remember
Section titled “Key points to remember”- All media is manually reviewed for authenticity and safety.
- Review times may vary, allow up to 24 hours during peak times.
- Avatar images must always be safe for work and show only you.
- Rejected uploads can be replaced, you’ll get a notification explaining why.